This is the second edition of our new series, Client Success Stories. These are transcripts of real interviews with our clients. We sit down with them to talk about their experiences buying and selling real estate and share tips on how you can be successful in this process.
Christy and Christian originally called my husband Chris, at the advice of Davey EcEathron of Davey McEathron Architects a few months ago. They were looking at a rather complicated purchase on the east side that would require the formation of a two-unit condo regime and lots of renovations. Knowing that Chris deals frequently with two-unit condo regimes, permitting and development, Davey recommended that they talk to Chris before making any decisions. Ultimately, they decided to sell their home in South East Austin and buy the lot in East Austin and I've had the pleasure of helping them with both transactions. After successfully selling their home, we sat down and reflected on the process.
Q: What was the moment where you decided it's time to sell your home?
Christy: The moment came a few months ago when we realized that the home we were currently living in, wasn't going to be our forever home.
Q: At that point, what was your next move?
Christy: Christian started working on fixing the place up and we were looking for our next place to live.
Isabel: So the impetus was, if you found another place to live, then you would sell. But if you didn't, then you wouldn't want to sell. That puts you guys in a great negotiating position because you don't have the pressure of having to sell. When you can be flexible with timing, you have the luxury of waiting for an offer that works.
Q: What was your biggest fear during the process of selling?
Christy: One of our initial fears was that we wouldn't get what we thought the home was worth. The other big fear was where we were going to wind up when all this settles.
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Q: Did you learn anything through this process?
Christy: You've taught us a lot throughout this process. We're getting more savvy about all the contract language in offers and contacts, and how title insurance works. We also learned that patience is key. It's important to keep emotion out of the process as much as possible, which is tough.
Christian: Yeah I agree. In a real estate transaction. there's a lot of manufactured excitement. Or a better term, manufactured "haste".
Christy: Despite the time pressure that's inherient in a real estate transaction, we wanted to make sure that we were very confident in every step that we were taking. For us, taking a conscientious approach to the process was important, which Isabel has allowed us to do.
The times that we came to you about our fears. We had concerns and didn't want to feel rushed. You were understanding and receptive. It was helpful when you said, "I'm not going to talk you into selling your home if that's not what you want to do. I'm here for the long haul." That really made me feel a lot better.
Isabel: I'm glad. That's a balance I'm always trying to strike. I know people are hiring me to achieve a specific goal. For example, they had told me they had wanted to sell their home. But at the same time, I can't just be laser-focused on that goal because life is complicated and things change. So there's a balance I try to strike of achieving my clients' goals and at the same time doing it in a way that fits your personal needs.
Q: Was there anything that surprised you about the process?
Christy: The reception that our house got unreal, in a good way. I don't think any of us were expecting that. It was amazing because we had a number in our minds that we wanted and we completely surpassed that because we had multiple offers.
Isabel: I think we had 60 showings in the first week on the market and 14 total offers that were all at or above listing price. This goes back to Christy's point about getting comfortable and doing your homework. You want to make sure you are ready for the process of selling because once you get onto the roller coaster, you're strapped in and you start moving pretty quickly.
Christian: Yeah and you have a lot less control at that point.
Christy: That was kind of overwhelming because it was all happened so fast. All of a sudden there are dozens of people a day, rolling through your home. I think it's hard to mentally prepare for that but at the end of the day, it went really well.
Thank you to Christy and Christian for working with us. Here are a few key takeaways:
1. Patience is key.
2. Real estate transactions can be hectic, but if you can navigate them, they can turn out really well.
3. There's a lot going on when you're selling a home, so you want to make sure you can work with someone you can trust.
If you are considering buying or selling a home in Austin, email me at firstname.lastname@example.org.
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